All additional charges for postage and packing are correct at time of publication. We retrieve all of the prices for postal charges from Royal Mail and we make the best endeavour to ensure that these are correct and as up to date as possible.
All paper based products will be posted in a cardboard backed envelope using your postage option. All other items will be sent an appropriate container to ensure safe transit.
All orders will be shipped within 3 days of receipt of payment. Time critical orders should be noted when placing the order. You can check the status of your order by logging into your account.
Because the products we sell, by their very nature, are Personalised. We are unable to accept returns, except in the circumstances where a product is damaged or where it has not been received. In that instance we will replace the product FREE of charge for an identical product.